Live Chat
For common questions you get a reply in 13 minutes; login, APK and account issues are handled first here.
When will 950k Support be available?
Here you can find 950k Contact, office location and Dhaka map with bKash, Nagad and Rocket; questions go to support quickly.
Download the APK Login Help
950k Support Hours
Knowing time in many places is a hassle; here channels, day, time and response speed are shown at a glance based on Dhaka time, so calculations won't be hard.
| Channel | Day | Time | Response Speed |
|---|---|---|---|
| Live Chat | Monday-Sunday | 24 Hours | 13 Minutes |
| Monday-Saturday | 9 AM to 6 PM | Within 1 business day | |
| Office Visit | Sunday-Thursday | 10 AM to 5 PM | Direct Line |
What to do if the office is closed
Most of the time you don't need to visit the office to get a reply; 950k Help Menu, FAQ and in-app tickets handle it, try there first for small issues.
Send a message at night and the reply comes once the next shift opens, and the queue doesn't clear for users outside Dhaka.
See 950k App HelpMain contact channel
Many apps only have a form, and replies come late; here are three direct paths that fit your needs, use these.
Email Support
Documents, receipts and transaction screenshots are easier to send if you note bKash, Nagad or Rocket.
Office Visit
If you want to talk face to face, come to the Dhaka office and call first to schedule a time, reducing the wait.
How people use 950k Contact
I sent a message at night and got a reply in the morning; the Dhaka office location was clear.
Rafi, Mirpur
There were issues with bKash transactions; support engaged as soon as the screenshot was sent.
Tasnim, Uttara
Opening tickets from the 950k App is easy and loading is not slow, so it works on 3G.
Nahid, Narayanganj
Common questions about 950k Support
Can you get help without calling the office?
Live chat and in-app tickets are open 24/7; for urgent cases write there, no need to wait for office hours.
What do you need to visit the Dhaka
Account ID, registered name and the issue; write them if related to bKash, Nagad or Rocket, keep the receipt number.
How does the reply come after hours?
The message stays in the queue until the next shift starts, then the reply comes, and you get updates in the same thread.
Office and Location
Dhaka users often come by location, so the map is kept simple here with nearby routes, ride-share points and office directions.
When coming from far away, log in to 950k early to verify information; this reduces waiting, and the support team also handles quickly.
Download the 950k App now